Refund policy
Return & Refund Policy
At Cloat, we stand by the quality of every case we craft. Our policies are designed to be transparent, fair, and easy to understand.
Return Window & Eligibility
We accept returns and exchanges within 3 days of delivery for the following conditions:
- Manufacturing or fitting defects.
- Incorrect model or item received.
Note on Custom Cases: Because Print-on-Demand (POD) cases are custom-made exclusively for you, they cannot be returned or exchanged unless there is a verified manufacturing or fitting defect.
Fees & Costs
We believe in honest pricing, which means no hidden deductions for valid returns:
- Restocking Fee: ₹0 (No restocking fees are charged).
- Return Shipping: For verified defects or wrong items, Namo Covers will handle the return shipping at no additional cost to you.
Refund Process
Once your return is received and inspected:
- You will receive a 100% refund to your original payment method.
- Refunds are typically processed within 3-5 working days after approval.
How to Start a Return
To start a request within 3 days of delivery, simply contact us via WhatsApp or Email with your order details and a photo of the issue:
Contact Number: +91-7385322277
Email: hey@cloat.in
