Privacy policy

Effective Date: 08 April 2026

At Cloat, your privacy isn’t just a checkbox — it’s a commitment. We respect your personal data, value your trust, and ensure that every piece of information you share with us is handled with care, clarity, and confidentiality.

1. Introduction

Welcome to Cloat. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make a purchase, or contact our support team.

By visiting our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

We collect information that helps us serve you better and ensure a seamless shopping experience.

A. Personal Information:
When you make a purchase or contact us, we may collect details such as your:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

B. Payment Information:
For prepaid transactions, payment details are processed securely by trusted, PCI-compliant payment gateways. We never store your card or UPI information on our servers.

C. Log Data:
Like most websites, we automatically collect certain technical information including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on the site

D. Cookies and Tracking Technologies:
We use cookies to personalize your browsing experience, analyze traffic, and improve our services. You can modify or disable cookie usage through your browser settings at any time.

3. How We Use Your Information

We use your information strictly for business and customer support purposes:

  • To process and deliver orders efficiently.

  • To communicate updates, confirmations, and shipping details.

  • To respond to queries or support requests quickly and accurately.

  • To improve our website experience through analytics and performance data.

  • To maintain transparency and prevent fraud or misuse.

We do not sell, rent, or trade your personal information to any third party.

4. Data Security

We use SSL encryption, secure hosting, and controlled access systems to protect your data. Only authorized team members with a legitimate purpose can access customer information.

5. Third-Party Services

We partner only with trusted logistics and payment providers (like Delhivery, Razorpay, etc.) to complete transactions and deliveries. These partners may require limited access to your data to perform their services but are bound by strict confidentiality and security agreements.

6. Your Rights

You have full control over your data. You may:

  • Request a copy of your stored information.

  • Ask us to correct or update incorrect details.

  • Withdraw consent for marketing communication.

  • Request deletion of your personal information (except when legally required to retain records).

To exercise these rights, contact us via email at hey@cloat.in.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements. Updated versions will always be available on this page, and significant changes will be communicated via email or website notice.

8. Contact Us

If you have any questions, feedback, or concerns about our Privacy Policy or how we handle your data, please contact us at:

Email: hey@cloat.in
Phone: +91-7020922022
Address:
C-20, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051

Cloat Privacy Commitment:
Your trust fuels our brand. We protect your privacy with the same care we put into protecting your phone.